Our Contact details:

PSL Group

Perimeter Surveillance Limited

Perimeter Surveillance Maintenance Services Limited

PSL Telecom

Phone Number: 02920603100

E-mail: support@perimetersurveillance.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contact’s and characteristics (for example, name and contact details, fault reports) including contractual information.
• Hardware serial numbers, their locations and passwords.
• Fault diagnostics and peripheral information.
• Archived footage where you the client has authorised us to do so.
• Third party access information, including that of your staff that may require access to your services.
• Social media information for the purposes of marketing and verify identity
• Bank details where you have opted to pay by direct debit, but this is not stored locally.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• The installation and ongoing support of your service, and the prompt and accurate reporting of, installation, fault reporting and fault tickets update.
• We also store contractual information, but we do not store any financial information or bank details locally.

We use the information that you have given us in order to 

• Contact you with a support ticket update
• Contact you to inform you of a fault
• Contact you to inform you of any new products or services
• Contact you to inform you of our arrival time
• Contact you for the purposes of administering your account

We may share this information with DVS Limited and Hikvision UK and Europe.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent.You are able to remove your consent at any time. You can do this by contacting support@perimetersurveillance.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

How we store your personal information 

Your information is securely stored. 

We keep names, addresses, serial numbers, passwords (Not including any passwords for your personal devices such as smart phones tablets and laptops/computers)  for 36 months whilst you are a client and beyond that for a further 36 months when you renew your contract, upgrade your service or take an additional service. When you cease our services, we will retain your data for a maximum of 36 months. We will then dispose of your information by removing it and deleting it from our cloud service, and on site secured server where it may be stored, and paper or hardcopy signed paperwork, which will be shredded and destroyed.

Your data protection rights

• Under data protection law, you have rights including:
• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@perimetersurveillance.co.uk, 02920603100 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@perimetersurveillance.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk